Data deletion

1. Remove the app's access

Revoking access immediately stops Nexvin Digital from receiving new data:

• Facebook: go to Settings › Apps and websites, select the Nexvin Digital app and click Remove.
• Instagram: go to Settings › Apps and websites, select the app and click Remove.
• Google: go to Google Account › Third-party apps, select the app and click Remove access.

2. Request deletion

Removing access does not erase what we have already received. To do that, use one of these channels:

• Email [email protected] with the subject “Data deletion request”.
• Or send the word DELETE to our WhatsApp from the number you want removed.

Include your name and the identifier you used with us: email, phone number, Facebook or Instagram profile, or Google account. We may ask you to confirm the request is yours.

3. What happens next

1. We confirm receipt and verify your identity within 15 days.
2. We delete your personal data, access tokens and messages from our systems within 30 days of confirmation.
3. We let you know once the deletion is complete.

Some records may be kept for the period the law requires, such as access logs (6 months under Brazil's Internet Civil Framework) and tax and contract records. They stay blocked and are erased when that period ends.

If Nexvin Digital processes your data on behalf of a client company, we forward the request to that company and help carry out the deletion.

4. More information

See all your rights and how we handle data in our Privacy Policy.